RESPONSIBILITIES & DUTIES:
◈ Provide technical support and assistance to internal users regarding IT-related issues, including hardware, software, and network problems.
◈ Respond to help desk tickets, phone calls, and emails promptly and professionally, resolving issues in a timely manner or escalating as necessary.
◈ Install, configure, and maintain computer systems, software, and peripherals.
◈ Troubleshoot technical problems and provide guidance to users on proper use of IT resources.
◈ Assist in the implementation of IT policies, procedures, and best practices.
REQUIREMENTS:
◈ Fluency in English and Spanish – Is a MUST
◈ Strong problem-solving skills and technical aptitude.
◈ Experience with operating systems (Windows, macOS, Linux), productivity software, and network troubleshooting.
◈ Excellent communication and customer service skills.
◈ Ability to work efficiently under pressure and prioritize tasks effectively.
WHAT WE OFFER?
◈ FREE courses for professional development in IT support and related areas.
◈ Competitive salary package with opportunities for performance-based bonuses.
◈ Comfortable and modern working environment conveniently located near public transportation.
◈ Opportunities for career advancement and growth within the IT department.
◈ Participation in energetic and friendly multicultural teams.
◈ Annual company events and gatherings for networking and team building.