RESPONSIBILITIES & DUTIES:
◈ Develop and implement strategies to retain customers and increase customer loyalty and satisfaction.
◈ Proactively reach out to existing customers to understand their needs, address concerns, and provide solutions to retain their business.
◈ Build strong relationships with customers through effective communication and personalized service.
◈ Analyze customer data and feedback to identify trends, preferences, and opportunities for improvement.
◈ Collaborate with sales, marketing, and customer service teams to develop targeted retention campaigns and initiatives.
◈ Track and report on key performance indicators related to customer retention and satisfaction.
REQUIREMENTS:
◈ Fluency in English and Spanish – Is a MUST
◈ Proven experience in customer service, sales, or retention role.
◈ Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
◈ Excellent problem-solving and negotiation abilities.
◈ Motivation, diligence, and the ability to work effectively both independently and as part of a team.
WHAT WE OFFER?
◈ FREE courses for professional development in customer retention and related areas.
◈ Competitive salary package with opportunities for performance-based bonuses.
◈ Comfortable and modern working environment conveniently located near public transportation.
◈ Opportunities for career advancement and growth within the company.
◈ Participation in energetic and friendly multicultural teams.
◈ Annual company events and gatherings for networking and team building.