RESPONSIBILITIES & DUTIES:
◈ Develop and implement CRM strategies to enhance customer satisfaction, retention, and loyalty.
◈ Manage the company’s CRM system and databases to ensure accurate and up-to-date customer information.
◈ Analyze customer data and feedback to identify trends, opportunities, and areas for improvement.
◈ Collaborate with sales, marketing, and customer service teams to streamline processes and optimize customer interactions.
◈ Develop and execute targeted marketing campaigns and initiatives to engage and retain customers.
◈ Monitor and report on key performance indicators related to customer engagement, satisfaction, and retention.
REQUIREMENTS:
◈ Fluency in English and Spanish – Is a MUST
◈ Bachelor’s degree in Marketing, Business Administration, or a related field.
◈ Proven experience in CRM management, with a strong understanding of CRM principles and practices.
◈ Excellent analytical skills and attention to detail.
◈ Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.
◈ Motivation, diligence, and the ability to work both independently and as part of a team.
WHAT WE OFFER?
◈ FREE courses for professional development in CRM management and related areas.
◈ Competitive salary package with opportunities for performance-based bonuses.
◈ Comfortable and modern working environment conveniently located near public transportation.
◈ Opportunities for career advancement and growth within the company.
◈ Participation in energetic and friendly multicultural teams.
◈ Annual company events and gatherings for networking and team building.